Education & Professional Experience

Paul has studied at Lord Williams School, Thame between 1971 and 1975.

Paul worked for Empowered SMS Limited as Service Delivery Manager \ Service Desk Manager between Apr 2014 and May 2017, for Hinduja Global Solutions UK as IT Manager \ Service Delivery Manager between Feb 2012 and Apr 2014, for Careline Services Ltd as Service Delivery Manager between Nov 2011 and Dec 2011, for L C Hughes Partnership as Strategic Manager between Sep 2010 and Nov 2011, for Ardenta Limited as Service Delivery Manager between Aug 2007 and Aug 2010, for BAT UK as Service Delivery Manager between 1998 and 2006, for British American Tobacco as Infrastructure/Service Delivery Manager between 1998 and 2006.

 Skills & Competences

Paul has the following skills : Operations Management, Performance Management, Service Delivery, Call Centers, IT Service Management, Business Process Improvement, CRM, Outsourcing, Contact Centers, Vendor Management, Change Management, Call Center, Process Improvement, Incident Management, Continuous Improvement, Pre-sales, IT Operations, Sla, Project Delivery, ITIL.