Education & Professional Experience

Michael has studied at University of Plymouth in Primary between 2005 and 2009, then at St Dominic's 6th Form College in Primary Education With ICT between 2003 and 2005, then at The Douay Martyrs School between 1998 and 2003.

Michael worked for Transputec Ltd as Service Desk Manager between Sep 2018 and Jun 2021, for TJX Europe as Technical Support Analyst between Jul 2017 and Aug 2018, for Transputec Ltd as 2nd Line Support Services Engineer between Mar 2015 and Jun 2017, for River Island as 1st Line Support between Aug 2013 and Mar 2015, for Apple as Family Room Specialist between Nov 2010 and Aug 2013, for Pertemps as Temp between Dec 2009 and Jul 2010, for Our Lady of the Visitation RC School as Class Teacher between Aug 2009 and Nov 2009, for Leisure East Devon as Duty Manager between Oct 2006 and Sep 2008.

 Skills & Competences

Michael has the following skills : iPhone, Microsoft Office, Troubleshooting, Microsoft Exchange, Windows, Technical Support, iOS, Customer Support, Project Management, OS X, Computer Repair, Retail, Software Installation, Hardware Diagnostics, Computer Hardware, Corporate Training, Information Technology, Active Directory, Customer Satisfaction, Mac.

Michael has earned the following certifications : ITIL Foundation Certificate in IT Service Management, delivered by AXELOS Global Best Practice; PRINCE2 Agile® Foundation, delivered by AXELOS Global Best Practice; Service Desk Manager v6 , delivered by The Service Desk Institute (SDI).