Education & Professional Experience

Loy has studied at Southeast Asia Interdisciplinary Development Institute, Antipolo City between 2014 and 2014, then at in Political Science between 2000 and 2004, then at Laguna College of Business and Arts.

Loy worked for Aviation Concepts Logistics as Workplace Learning and Organization Development between May 2014 and Dec 2014, for American Data Exchange Corporation as Corporate Leadership Trainer - HR between Oct 2012 and May 2014, for Sitel as Corporate Trainer between Apr 2010 and Jun 2012, for TeleTech as Product Trainer between Apr 2008 and Mar 2010, for Convergys as Customer Care Representative between Dec 2005 and Aug 2007, for HA Cervantes Knowledge Systems as English Proficiency Instructor between Apr 2004 and Nov 2005.

 Skills & Competences

Loy has the following skills : Call Centers, Screening, Recruiting, Telecommunications, Training, Performance Management, Employee Relations, Employee Engagement, BPO, Customer Service, Leadership, Human Resources, Call Center, Soft Skills, Training Needs Analysis, Workforce Management, Talent Management, Onboarding, Training Delivery, Talent Acquisition.