Education & Professional Experience

Jo has studied at in BA (Hons) European Studies with History and French, then at Chartered Institute of Marketing in Post Graduate Diploma.

Jo worked for Hawtin Consulting Ltd as Director between Sep 2016 and Mar 2021, for Great Western Railway as Head of Customer Engagement between Jul 2012 and Jun 2016, for Royal Mail Logistics as Customer Operations Support Manager between Oct 2008 and Jul 2011, for Royal Mail Letters as Customer Service and Mail Integrity Manager between Jul 2005 and Sep 2008, for Royal Mail Group as Head of Regulatory Relations between Jul 2001 and Jun 2005, for Royal Mail International as Sales Channel and Product Development Manager between Jan 1998 and Jun 2001, for British Rail - Gatwick Express, Thames Trains as Customer Operations Manager between Aug 1993 and Dec 1997.

 Skills & Competences

Jo has the following skills : Customer Service, Communications, Stakeholder Engagement, Cross-functional Team Leadership, Change Leadership, Policy/Procedure Development, People Management, Research, KPI development, Marketing, Compliance, Team Leadership, Stakeholder Management, Event Planning, Event Management, Stakeholder Relations, Balanced Scorecard, Product Development, Market Research, Planning and organising.

Jo speaks the following languages : French, English.