Education & Professional Experience

Jettie has studied at in Bedrijfs- en consumentenwetenschappen between 1991 and 1995, then at Hanzehogeschool Groningen in THW Facilitaire Dienstverlening between 1986 and 1991, then at WG Baarda College between 1979 and 1986, then at #XCE2015, then at basisschool.

Jettie worked for VodafoneZiggo as Customer experience expert - Interim between Sep 2018 and Nov 2019, for CAIW - Delta as Customer experience proces specialist - Interim between Apr 2018 and Sep 2018, for Specta as Sales between Dec 2017 and Feb 2018, for Nederlandse Spoorwegen as Productmanager Reizigersproducten - Interim between Apr 2016 and Dec 2017, for KPN as Samenvatting loopbaan KPN between 1998 and Dec 2015, for KPN as Supervisor between Oct 1996 and 1997.

 Skills & Competences

Jettie has the following skills : ICT, Process Management, Telecommunications, Managed Services, Management Consulting, B2B, IT Service Management, ITIL, customer experience management , Management, Klantbeleving, Telecommunicatie, Zakelijke logica, Interim Management, Ketenmanagement, Change Management, Service Management, Communicatie, Outsourcing, Klantentevredenheid.

Jettie graduated from the following courses : Productmanager, een vak, IPSOS seminars Customer Experience Management, Hogere bedrijfskunde ISBW, Agile Scrum Foundation training, ImprovemenT BV, Probaat projectmanagement, Lean Six Sigma, green belt, IMD Lausanne, Training Communicatie, Interactie en Managementvaardigheden voor niet leidinggevenden, van Harte en Lingsma, Customer Experience Management bij School for Customer Management, Denk Producties, diverse seminars.

Jettie speaks the following languages : Dutch, English.

Jettie has earned the following certifications : Customer Experience Management, delivered by School for Customer Management.