Education & Professional Experience

Demetri has studied at in Commerce and Administration, then at in Programming and Networking, then at Concordia University in Information Systems Technology.

Demetri worked for Equifax as Change Management lead - International between Oct 2018 and Mar 2020, for Rogers Communications as Senior Manager - Service Management and National Incident Management for Enterprise Client Services between Jan 2017 and Jul 2018, for Yellow Pages / Pages Jaunes – Canada as Incident, Problem and Change Department - Senior Manager between Jun 2014 and Dec 2016, for CGI as Technical Team Leader between Nov 2012 and Jun 2014, for Domtar as IT-PMO, Software License and Vendor Management (on temporary mandate) between Apr 2012 and Oct 2012, for Electrosonic as Sales between 2011 and 2012, for CGI as Service Delivery Manager between 2001 and Mar 2011.

 Skills & Competences

Demetri has the following skills : Vendor Management, SDLC, Incident Management, CRM, Business Analysis, Project Management, Management, Integration, Customer Relationship Management (CRM), Sales Management, IT Service Management, Service Delivery, Account Management, ITIL Certified, Change Management, ITIL, Sales, IT Management, Team Leadership, Problem Management.

Demetri graduated from the following courses : AWS Certified Cloud Practitioner certification.

Demetri speaks the following languages : Greek, Spanish, French, English.

Demetri has earned the following certifications : ITIL v3 Foundation, delivered by Loyalist Certification Services; Delivering Employee Feedback, delivered by Lynda.com.