Education & Professional Experience

Giselle has studied at Villanova University in Professional Education between 2016 and 2025, then at St. Xavier's College in Economics.

Giselle worked for Rolls-Royce as Partner - Global Strategy, Innovation, Business Development and Digital Enablement between Oct 2018 and Apr 2019, for Allergan as Customer Experience Advisor, Digital, Business Development & Key Accounts Consulting between Jan 2018 and Sep 2018, for Cosmos Holidays as Principal - M&A Strategy, Digital Customer Experience, Business Development. Sales Enablement. between Jan 2015 and Dec 2017, for SITA as Customer Solutions Principal and Strategy Partner between Jul 2016 and Dec 2016, for Inmarsat as Commercial Business Innovation - Digital Strategist - Customer Relationship Management between Jan 2014 and Dec 2014, for Virgin Atlantic as Principal Leader (Branding, Digital CX, Transformation, Strategy, Value-Propositions) between 2011 and 2013, for BCD Travel as Global Implementation Principal - Customer Strategy and Solutions, Sales Enablement, TMC Innovation between 2010 and 2011.

 Skills & Competences

Giselle has the following skills : Business Process Improvement, Business Analysis, Process Improvement, Project Management, Program Management, Team Leadership, Operations Management, Business Process, Team Management, Product Management, People Development, Strategy, Management, Leadership, Cross-functional Team Leadership, CRM, Customer Relationship Management (CRM), Change Management, Business Performance Coaching.

Giselle graduated from the following courses : Business Transformation, Prince2 and Lean Six Sigma, IATA, NEBS Management, Strategic Sales and Key Account Management, Cx & Dx CRM Transformation, Change Management, Agile Program Management, Kepner Tregoe Diploma, Managing your People, PMI PMP, CABA Credential, Certified Advanced Business Analysis, USA 98%, City & Guilds Training Diploma.

Giselle speaks the following languages : English, French.

Giselle has earned the following certifications : Change Management and People Management Certification, delivered by Emirates Flight Training Academy; City & Guilds International Training Diploma, delivered by City & Guilds for Business; LEAN SIX SIGMA BLACK BELT, delivered by Villanova University; Kepner-Tregoe (Problem Solving and Decision Making Diploma), delivered by Kepner-Tregoe; Leadership Business Management Training, delivered by ILM; IATA (Standard and Advanced Diploma in Travel and Tourism), delivered by IATA Training; Prince2 Practitioner, delivered by BCS, The Chartered Institute for IT; CABA (Certified Advanced Business Analyst), delivered by Business Training Institute; MASTERS IN AGILE MANAGEMENT, delivered by Villanova University; Project Management Professional (PMP), delivered by International Institute for Learning.