Education & Professional Experience

Eric has studied at The Johns Hopkins University - Carey Business School in Information Technology between 2004 and 2007, then at University of Maryland College Park in Independent Studies between 1991 and 1994.

Eric worked for consilium1 as Voice PBX Engineer between Aug 2014 and May 2017, for Booz Allen Hamilton as Associate between Dec 2007 and Jun 2014, for NEW as Telecom Analyst between Nov 2005 and Dec 2007, for AOL as Telecom Project Management and Workforce Management Analyst between 2003 and 2005.

 Skills & Competences

Eric has the following skills : Cloud Computing, Integration, Customer Experience, Process Improvement, Contact Centers, Business Process Improvement, Telecommunications, IT Management, Workforce Management, Call Center, ITIL, Security +, Vendor Management, Analytics, Avaya, IT Service Management, Program Management, Business Analysis, Requirements Analysis, Project Management.