Education & Professional Experience

Deon has studied at Nanyang Technological University in Business Studies, Human Resource Management between 1996 and 1999.

Deon worked for Aviva as New Business Assistant Manager between Feb 2019 and Sep 2019, for Friends Provident International as New Business Assistant Manager between Jun 2010 and Feb 2019, for NTUC Income as Life Insurance Underwriter between Jan 2004 and May 2010, for AIA as Financial Services Consultant between Jan 2002 and Dec 2003.

 Skills & Competences

Deon has the following skills : Operational Due Diligence, Management, Training, Phone Etiquette, Sales Operations, Client Services, Collaborative Problem Solving, Service Quality, Customer Service, New Business Set-up, Analytical Skills, Financial Services, Portfolio Management, Operational Risk Management, Insurance, Life Insurance, Key Client Relationships, Internal Audit, Complaints Investigation and resolution, Risk Management.

Deon graduated from the following courses : Personal Effectiveness, Service Quality Programme, Excellent People Skills for Work, Writing in response to Customer Complaints, Customer-focused Writing, Professional Telephone Skills, Consultative Sales Process , Problem-solving and Creativity Module, Problem Solving and Decision Making - Supervisory, Effective Business Writing Skills, Interactive Sales Process, Uplifting Service Champion, Provide Gems Service.

Deon speaks the following languages : Chinese, Japanese Language Proficiency Test Level 4, English, Sign Language Intermediate Level.

Deon has earned the following certifications : Certificate in Life Insurance, delivered by Singapore College Of Insurance; Innovative Customer Service Techniques, delivered by LinkedIn; Certificate in Life Insurance (Investment-linked Policies), delivered by Singapore College Of Insurance; Certificate in Health Insurance , delivered by Singapore College Of Insurance; Certificate in General Insurance, delivered by Singapore College Of Insurance; Certificate in Financial Needs Analysis, delivered by Singapore College Of Insurance; Specialist Diploma in Operational Risk Mangement, delivered by National University of Singapore; Module 5 Rules & Regulations for Financial Advisory Services, delivered by Singapore College Of Insurance; Tips for Writing Business Emails, delivered by LinkedIn; Digital Body Language, delivered by LinkedIn.