Education & Professional Experience

has studied at Katholieke Hogeschool Mechelen in languages, management between 2000 and 2003, then at OLVI in Economics between 1994 and 2000.

worked for Hewlett-Packard as Service Desk Manager between Jan 2004 and Dec 2011, for Exel nv as Transport Management Assistant between Sep 2003 and Dec 2003.

 Skills & Competences

has the following skills : Team Leadership, People Skills, Portfolio Management, HP, Job Coaching, HR Consulting, Presentation Coaching, Service Management, Incident Management, Sourcing & Procurement, Public Relations, Global Business Development, Project Management, Client Co-ordination, Strategic Business, Process Improvement, Account Management, ITIL, Consultancy Services, Service Desk.

graduated from the following courses : filosofie, Ticketing and Tarification, Tarification, Regelgeving inzake toerisme, luchtvaart, geografie.

speaks the following languages : French, Spanish, English, Dutch, German.

has earned the following certifications : ITIL® Foundation in IT Service Management, delivered by AXELOS Global Best Practice.