Education & Professional Experience

Tihana has studied at Zagreb University of Applied Sciences in Communication and Computer Technology between 2009 and 2013, then at I. gimnazija, Split, Croatia in Classical Gymnasium between 2002 and 2006.

Tihana worked for GFI Software as Network Optimization Engineer between May 2017 and Apr 2018, for WiLine Networks as Technical Services Engineer between Feb 2015 and Apr 2017, for H1 TELEKOM as Technical Support Representative between Jun 2014 and Dec 2014, for Croatian Telecom as Technical Support/Call Center/Billing/Complaint Specialist/Telesales Representative between Mar 2008 and May 2013.

 Skills & Competences

Tihana has the following skills : Troubleshooting, Web Application Design, Customer Experience, IPTV, Windows, Cisco Technologies, Voice over IP (VoIP), Teamwork, Sales, Microsoft SQL Server, Wireless, TCP/IP, Routers, VoIP, Telecommunications, Technical Support, Networking, SAP, Radio Frequency (RF), Microsoft Office.

Tihana speaks the following languages : Latin, Croatian, Spanish, Italian, English, Greek, Ancient (to 1453).

Tihana has earned the following certifications : Web Applications Programmer - C# and ASP.NET, delivered by Public Open University Algebra, Zagreb; Cisco Certified Network Professional (CCNP), delivered by Cisco; Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching), delivered by Cisco.