Education & Professional Experience

Melissa has studied at University of New Hampshire in Communication, General between 1998 and 2002, then at Salesforce: Admin Essentials (ADM-201) Salesforce Training, then at Salesforce: Administration for Experienced Administrators/ Salesforce Training between 2014 and 2014.

Melissa worked for Cognos IBM as Sales Administrator between Sep 2005 and Feb 2007, for Relyco as Partner Development Coordinator between Sep 2002 and Sep 2005.

 Skills & Competences

Melissa has the following skills : SharePoint, Requirements Gathering, Business Requirements, SQL, Data Modeling, Insurance, User Acceptance Testing, Systems Analysis, Process Improvement, Salesforce.com Administration, Analysis, Business Intelligence, Requirements Analysis, Business Analysis, Data Warehousing, Salesforce.com.

Melissa graduated from the following courses : Minor in Business Admin.

Melissa has earned the following certifications : ESI Business Analyst Certification (CBA), delivered by George Washington Univeristy; Salesforce Certified Administrator , delivered by Salesforce; CCMP- Change Managment Certification, delivered by Prosci; LEAN Six Sigma Yellow Belt Certification, delivered by .