Education & Professional Experience

Deon has studied at Nanyang Technological University in Business Studies, Human Resource Management between 1996 and 1999.

Deon worked for Aviva as New Business Assistant Manager between Feb 2019 and Sep 2019, for Friends Provident International as New Business Assistant Manager between Jun 2010 and Feb 2019, for NTUC Income as Life Insurance Underwriter between Jan 2004 and May 2010, for AIA as Financial Services Consultant between Jan 2002 and Dec 2003.

 Skills & Competences

Deon has the following skills : Financial Services, Client Services, Analytical Skills, Service Quality, Insurance, Management, Sales Operations, Risk Management, Complaints Investigation and resolution, Portfolio Management, Training, Operational Risk Management, Operational Due Diligence, Internal Audit, Key Client Relationships, Customer Service, Life Insurance, Phone Etiquette, New Business Set-up, Collaborative Problem Solving.

Deon graduated from the following courses : Problem Solving and Decision Making - Supervisory, Effective Business Writing Skills, Problem-solving and Creativity Module, Customer-focused Writing, Writing in response to Customer Complaints, Provide Gems Service, Excellent People Skills for Work, Uplifting Service Champion, Consultative Sales Process , Personal Effectiveness, Service Quality Programme, Interactive Sales Process, Professional Telephone Skills.

Deon speaks the following languages : English, Sign Language Intermediate Level, Japanese Language Proficiency Test Level 4, Chinese.

Deon has earned the following certifications : Certificate in Life Insurance, delivered by Singapore College Of Insurance; Module 5 Rules & Regulations for Financial Advisory Services, delivered by Singapore College Of Insurance; Innovative Customer Service Techniques, delivered by LinkedIn; Certificate in Health Insurance , delivered by Singapore College Of Insurance; Specialist Diploma in Operational Risk Mangement, delivered by National University of Singapore; Tips for Writing Business Emails, delivered by LinkedIn; Certificate in Financial Needs Analysis, delivered by Singapore College Of Insurance; Digital Body Language, delivered by LinkedIn; Certificate in Life Insurance (Investment-linked Policies), delivered by Singapore College Of Insurance; Certificate in General Insurance, delivered by Singapore College Of Insurance.