Education & Professional Experience

Deon has studied at Nanyang Technological University in Business Studies, Human Resource Management between 1996 and 1999.

Deon worked for Aviva as New Business Assistant Manager between Feb 2019 and Sep 2019, for Friends Provident International as New Business Assistant Manager between Jun 2010 and Feb 2019, for NTUC Income as Life Insurance Underwriter between Jan 2004 and May 2010, for AIA as Financial Services Consultant between Jan 2002 and Dec 2003.

 Skills & Competences

Deon has the following skills : Internal Audit, Customer Service, Financial Services, Training, Life Insurance, Insurance, Phone Etiquette, Operational Due Diligence, New Business Set-up, Sales Operations, Key Client Relationships, Operational Risk Management, Complaints Investigation and resolution, Portfolio Management, Management, Service Quality, Collaborative Problem Solving, Analytical Skills, Client Services, Risk Management.

Deon graduated from the following courses : Problem-solving and Creativity Module, Consultative Sales Process , Service Quality Programme, Provide Gems Service, Interactive Sales Process, Uplifting Service Champion, Problem Solving and Decision Making - Supervisory, Customer-focused Writing, Excellent People Skills for Work, Effective Business Writing Skills, Personal Effectiveness, Writing in response to Customer Complaints, Professional Telephone Skills.

Deon speaks the following languages : Chinese, Japanese Language Proficiency Test Level 4, English, Sign Language Intermediate Level.

Deon has earned the following certifications : Certificate in Life Insurance (Investment-linked Policies), delivered by Singapore College Of Insurance; Tips for Writing Business Emails, delivered by LinkedIn; Innovative Customer Service Techniques, delivered by LinkedIn; Certificate in Financial Needs Analysis, delivered by Singapore College Of Insurance; Certificate in General Insurance, delivered by Singapore College Of Insurance; Module 5 Rules & Regulations for Financial Advisory Services, delivered by Singapore College Of Insurance; Digital Body Language, delivered by LinkedIn; Specialist Diploma in Operational Risk Mangement, delivered by National University of Singapore; Certificate in Life Insurance, delivered by Singapore College Of Insurance; Certificate in Health Insurance , delivered by Singapore College Of Insurance.