Education & Professional Experience

Deon has studied at Nanyang Technological University in Business Studies, Human Resource Management between 1996 and 1999.

Deon worked for Aviva as New Business Assistant Manager between Feb 2019 and Sep 2019, for Friends Provident International as New Business Assistant Manager between Jun 2010 and Feb 2019, for NTUC Income as Life Insurance Underwriter between Jan 2004 and May 2010, for AIA as Financial Services Consultant between Jan 2002 and Dec 2003.

 Skills & Competences

Deon has the following skills : Complaints Investigation and resolution, Analytical Skills, Collaborative Problem Solving, Client Services, Portfolio Management, Internal Audit, Financial Services, Key Client Relationships, Phone Etiquette, New Business Set-up, Life Insurance, Customer Service, Insurance, Service Quality, Risk Management, Training, Operational Risk Management, Sales Operations, Management, Operational Due Diligence.

Deon graduated from the following courses : Personal Effectiveness, Problem Solving and Decision Making - Supervisory, Uplifting Service Champion, Consultative Sales Process , Interactive Sales Process, Service Quality Programme, Customer-focused Writing, Provide Gems Service, Professional Telephone Skills, Writing in response to Customer Complaints, Problem-solving and Creativity Module, Excellent People Skills for Work, Effective Business Writing Skills.

Deon speaks the following languages : Chinese, English, Japanese Language Proficiency Test Level 4, Sign Language Intermediate Level.

Deon has earned the following certifications : Certificate in Life Insurance (Investment-linked Policies), delivered by Singapore College Of Insurance; Digital Body Language, delivered by LinkedIn; Innovative Customer Service Techniques, delivered by LinkedIn; Tips for Writing Business Emails, delivered by LinkedIn; Certificate in General Insurance, delivered by Singapore College Of Insurance; Module 5 Rules & Regulations for Financial Advisory Services, delivered by Singapore College Of Insurance; Certificate in Life Insurance, delivered by Singapore College Of Insurance; Certificate in Financial Needs Analysis, delivered by Singapore College Of Insurance; Certificate in Health Insurance , delivered by Singapore College Of Insurance; Specialist Diploma in Operational Risk Mangement, delivered by National University of Singapore.