Education & Professional Experience

Michael worked for Self employed as Founder & Business Growth Consultant between Jun 2017 and Jan 2020, for Sensis as Head of New Business between Apr 2015 and Jun 2017, for Air & Light - Health to Home as Founder and CEO between Aug 2012 and Dec 2014, for AIA as Head of Customer Service between Sep 2009 and Aug 2012, for Lumo Energy as National Sales Manager between Nov 2006 and Sep 2009, for Telstra as Operations Manager - Customer Relations between Jan 2003 and Nov 2006, for Optus as Call Centre Manager between Jun 1998 and Jan 2003.

 Skills & Competences

Michael has the following skills : Call Centers, Sales Management, Workforce Management, Vendor Management, Account Management, Business Development, Outsourcing, Stakeholder Management, Contact Centers, Customer Experience, Customer Service, Telecommunications, Strategy, Call Center, Management, Customer Retention, Change Management, Business Analysis, Sales, Enterprise Software.