Education & Professional Experience

Deon has studied at Nanyang Technological University in Business Studies, Human Resource Management between 1996 and 1999.

Deon worked for Aviva as New Business Assistant Manager between Feb 2019 and Sep 2019, for Friends Provident International as New Business Assistant Manager between Jun 2010 and Feb 2019, for NTUC Income as Life Insurance Underwriter between Jan 2004 and May 2010, for AIA as Financial Services Consultant between Jan 2002 and Dec 2003.

 Skills & Competences

Deon has the following skills : Operational Risk Management, Customer Service, Key Client Relationships, Portfolio Management, Internal Audit, Phone Etiquette, Collaborative Problem Solving, Client Services, Management, Training, Operational Due Diligence, Analytical Skills, New Business Set-up, Complaints Investigation and resolution, Financial Services, Sales Operations, Insurance, Risk Management, Service Quality, Life Insurance.

Deon graduated from the following courses : Writing in response to Customer Complaints, Interactive Sales Process, Problem Solving and Decision Making - Supervisory, Excellent People Skills for Work, Professional Telephone Skills, Customer-focused Writing, Consultative Sales Process , Problem-solving and Creativity Module, Service Quality Programme, Personal Effectiveness, Provide Gems Service, Effective Business Writing Skills, Uplifting Service Champion.

Deon speaks the following languages : Japanese Language Proficiency Test Level 4, Sign Language Intermediate Level, Chinese, English.

Deon has earned the following certifications : Tips for Writing Business Emails, delivered by LinkedIn; Certificate in General Insurance, delivered by Singapore College Of Insurance; Certificate in Health Insurance , delivered by Singapore College Of Insurance; Certificate in Life Insurance, delivered by Singapore College Of Insurance; Innovative Customer Service Techniques, delivered by LinkedIn; Certificate in Financial Needs Analysis, delivered by Singapore College Of Insurance; Specialist Diploma in Operational Risk Mangement, delivered by National University of Singapore; Digital Body Language, delivered by LinkedIn; Certificate in Life Insurance (Investment-linked Policies), delivered by Singapore College Of Insurance; Module 5 Rules & Regulations for Financial Advisory Services, delivered by Singapore College Of Insurance.