Education & Professional Experience

Aurélie has studied at Ecole Européenne between 1997 and 2005, then at CEFORA in Gestion d'une équipe between 2008 and 2008, then at CBMT between 2009 and 2009, then at CEFORA between 2012 and 2012, then at Cefora between 2013 and 2013, then at Cefora between 2014 and 2014, then at Febelfin between 2016 and 2017, then at Lean Six Sigma Belgium between 2019 and 2019, then at Lean Six Sigma Belgium between 2019 and 2019, then at Belgian Association of Marketing in Marketing digital between 2021 and 2021, then at AMARC in Relation client between 2020 and 2020.

Aurélie worked for N-ALLO - GDF SUEZ GROUP as Operations Manager Outbound/Sales between Apr 2006 and Nov 2015.

 Skills & Competences

Aurélie has the following skills : French, Call Center, Contact Centers, Service client, English, Centre d'appel, Outlook, Change Management, Network Administration, Microsoft Excel, Telecommunications, Centres d'appel, Expérience client, Télécommunications, Coaching, Microsoft Office, Management, Customer Experience, Satisfaction du client, Leadership d'équipe.

Aurélie graduated from the following courses : Totalview, AIC, microsoft office, Cms, SAP, Vocalcom.

Aurélie speaks the following languages : français, neerlandais, anglais.