Education & Professional Experience

Deon has studied at Nanyang Technological University in Business Studies, Human Resource Management between 1996 and 1999.

Deon worked for Aviva as New Business Assistant Manager between Feb 2019 and Sep 2019, for Friends Provident International as New Business Assistant Manager between Jun 2010 and Feb 2019, for NTUC Income as Life Insurance Underwriter between Jan 2004 and May 2010, for AIA as Financial Services Consultant between Jan 2002 and Dec 2003.

 Skills & Competences

Deon has the following skills : Management, Training, Operational Risk Management, Risk Management, Internal Audit, Client Services, Financial Services, Operational Due Diligence, Collaborative Problem Solving, New Business Set-up, Complaints Investigation and resolution, Analytical Skills, Insurance, Customer Service, Life Insurance, Phone Etiquette, Service Quality, Portfolio Management, Sales Operations, Key Client Relationships.

Deon graduated from the following courses : Service Quality Programme, Consultative Sales Process , Excellent People Skills for Work, Interactive Sales Process, Effective Business Writing Skills, Uplifting Service Champion, Writing in response to Customer Complaints, Provide Gems Service, Problem-solving and Creativity Module, Personal Effectiveness, Customer-focused Writing, Problem Solving and Decision Making - Supervisory, Professional Telephone Skills.

Deon speaks the following languages : Chinese, Sign Language Intermediate Level, English, Japanese Language Proficiency Test Level 4.

Deon has earned the following certifications : Certificate in Financial Needs Analysis, delivered by Singapore College Of Insurance; Module 5 Rules & Regulations for Financial Advisory Services, delivered by Singapore College Of Insurance; Certificate in Life Insurance, delivered by Singapore College Of Insurance; Tips for Writing Business Emails, delivered by LinkedIn; Certificate in General Insurance, delivered by Singapore College Of Insurance; Innovative Customer Service Techniques, delivered by LinkedIn; Certificate in Health Insurance , delivered by Singapore College Of Insurance; Digital Body Language, delivered by LinkedIn; Specialist Diploma in Operational Risk Mangement, delivered by National University of Singapore; Certificate in Life Insurance (Investment-linked Policies), delivered by Singapore College Of Insurance.