Education & Professional Experience

Amy has studied at in Management between 2001 and 2004, then at Western Heights High School in High School/Secondary Diplomas and Certificates between 1989 and 1991.

Amy worked for IBM as Senior Learning Consultant between Oct 2005 and Jun 2011, for AVAYA as Manager between 1997 and 2005.

 Skills & Competences

Amy has the following skills : Call Centers, Leadership, Project Management, SAP, Process Improvement, Management Consulting, Telecommunications, Human Resources, PowerPoint, Instructional Design, Microsoft Excel, FrontPage, Program Management, Microsoft Word, Team Building, Windows, Team Leadership, Change Management, Performance Management, Call Center.

Amy speaks the following languages : English.