Education & Professional Experience

Alan has studied at City University of New York in Business Management and Organizational Leadership between 2011 and 2014, then at Cornell University - Johnson Graduate School of Management in Marketing Research between 2016 and 2016, then at in Executive Leadership Certificate between 2010 and 2010, then at University of Massachusetts at Lowell in Foundations of Business between 2007 and 2009, then at in Urban Planning and Design between 1984 and 1989.

Alan worked for Worthy.com as Vice President - Customer Success and Inside Sales between Jan 2017 and Jun 2019, for Verizon as Call Center Director - Inbound Sales and Service |Multilingual| Spanish | Chinese | Korean Centers between Sep 2014 and Jan 2017, for Comcast Cable as Divisional Director - Head of Indirect and Etail Channel Sales between May 2010 and Apr 2014, for MetroPCS (now T-Mobile) as Regional Account Management | Sales | Indirect Retail | Wireless between Mar 2008 and May 2010, for Sprint Nextel as District Consumer and SMB Sales Manager | Specialty Retail | Wireless between Aug 2003 and Mar 2008, for Market Day as General Manager | Operations and Sales Management | Fundraising | Frozen Foods between Oct 2001 and Aug 2003, for Check `n Go as District Director Operations | Retail | Consumer Finance between Sep 1999 and Oct 2001.

 Skills & Competences

Alan has the following skills : Talent Management, Call Centers, Management, Sales Management, B2B, Cross-functional Team Leadership, Customer Retention, Forecasting, Salesforce.com, Strategy, CRM, Retail, Leadership, Account Management, Direct Sales, E-commerce, Sales, Sales Operations, Strategic Planning, Customer Experience.

Alan graduated from the following courses : Marketing Fundamentals, Economics For Business Decision, Microeconomics, Global Strategic Management (CAPSTONE), Marketing and Socially Responsible Practices, Business Financial Analysis, Organizational Behavior, Negotiation and Conflict Resolution, Knowledge and Information Systems, Corporate and International Finance, Accounting for Business Decisions, Financial Accounting, Operations Fundamentals, Global Enterprise and Competition, Organizational Leadership, Business Law and Ethics.

Alan speaks the following languages : English, German, French, Portuguese, Spanish, Russian, Chinese, Italian.

Alan has earned the following certifications : Green Belt in Six Sigma Transactional, delivered by University of Michigan; Life, Accident, Health, delivered by New York State Department of Financial Services.