Name: Patrick Wiedijk
Company: Thames water
Job title: directeur de Programas de TI Experiencia al Cliente, CEO de Portafolio
Country of Residence: United Kingdom
Precise location: Reading, Berkshire, United Kingdom
Website of the company :
thameswater.co.uk /
Size of the company : sign up to find out
More Informations About This Profile (Education, Experience, Skills, etc...)
Education & Professional Experience
Patrick has studied at MBA, Laudius Business School in MBA Basic between 2011 and 2013, then at COPC - CSP Registered Coordinator in copc between 2014 and 2014, then at Houston Project Management between 2013 and 2013, then at Afas BV in Projecten Processbeheer between 2013 and 2013, then at Afas BV in Specialisatiecursus InSite between 2013 and 2013, then at ICM Opleidingen en Trainingen in Professioneel inkopen/ Professional Purchase between 2013 and 2013, then at Afas BV in ERP Profit 2011 between 2011 and 2011, then at Global Project Performance, Prince2 in Prince2 foundation between 2010 and 2010, then at HBO Contact Center Management in Contact Center Management between 2005 and 2006, then at KIM via Van Harte en Lingsma in Communicatie, Interactie en Managementvaardigheden (KIM) between 2016 and 2016.
Patrick worked for Vluent Workforce Management as Senior WFM Consultant between May 2017 and Mar 2020, for Ikea Retail Services as Subject Matter Expert Workforce Management between Sep 2017 and Oct 2018, for Mercedes-Benz Customer Assistance Center Maastricht NV as Manager Workforce Management (Capacity Planning and Traffic Control) & Quality Management between Oct 2011 and May 2017, for DMC Services as Manager Customer Service between Jul 2008 and Sep 2011, for Caffiéri Interior & Advice as COO/ owner between Nov 2000 and Sep 2011, for Accounting Plaza as Manager Customer Service & Quality Center between Oct 2004 and Jun 2008, for Telecom Management Group, te Amsterdam as Manager Customer Service between Jan 1998 and Sep 2003, for TVI Telecompany as Manager Call Center between 1996 and 1998.
Skills & Competences
Patrick has the following skills : Outsourcing, Process Improvement, Customer Satisfaction, Business Process Improvement, Operations Management, Change Management, Project Management, Management, Business Strategy, Team Building, Management Consulting, Telecommunications, Call Centers, ERP, Training, Human Resources, Consulting, Coaching, CRM.
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