Name: Ian Harrison
Company: Verint
Job title: Optimización de la experiencia del cliente de director
Country of Residence: Australia
Precise location: Sydney, Australia
Website of the company :
verint.com /
Size of the company : sign up to find out
More Informations About This Profile (Education, Experience, Skills, etc...)
Education & Professional Experience
Ian has studied at UNSW in Focus on Marriage and Family Therapy/Counseling, then at St Ives High School.
Ian worked for Westpac Group as Group Head, Customer Care between Oct 2017 and Sep 2019, for TNT Australia as Director Customer Care between Apr 2016 and Sep 2017, for Commonwealth Bank as General Manager, Production Management/Operational Efficiency in Group Operations between Apr 2003 and Apr 2016, for Vodafone as General Manager, Customer Service between Nov 1997 and Mar 2003, for TTEC as Call Centre Manager between Aug 1994 and Nov 1997, for Westmead Hospital as Deputy Director (Social Work), Student Educator, Clinical Social Worker between 1987 and Jul 1994, for Shellharbour Hospital as Social Worker between Jan 1986 and 1987.
Skills & Competences
Ian has the following skills : Operations Management, Customer Experience, Contact Centers, Call Centers, Management, Optimisation, Business Process Improvement, Culture Change, Change Management, Stakeholder Management, Financial Services, Banking, Production Management, Strategy, Leadership, Operational Excellence, Call Center, Outsourcing, Project Delivery, Customer Satisfaction.
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