Name: Danielle Fisher
Company: Keeptruckin
Job title: CEO de Soporte Global - Ingenieros de coding de Nivel 1, 2, 3 y soporte
Country of Residence: United States
Precise location: San Francisco Bay Area
Website of the company :
keeptruckin.com /
Size of the company : sign up to find out
More Informations About This Profile (Education, Experience, Skills, etc...)
Education & Professional Experience
Danielle has studied at INDUSTRY AWARDS RECOGNITION & More, then at Universite du Mont St. Aignant / EPI in Law School / Business.
Danielle worked for KeepTruckin as Director of Global Support - Tier 1, 2, 3 & Support Software Engineers between Aug 2018 and Feb 2020, for S.T.E.F as Co-Founding member between Mar 2018 and Jul 2018, for Consultant as Call Center and Customer Success Expert between Apr 2015 and Mar 2018, for Yastone as Consultant Assignment - Director of Customer Support & Customer Success between Nov 2016 and Apr 2017, for Leadpages as Director of Customer Success, Experience & Retention between Feb 2014 and Mar 2015, for Rafter, Inc. as Director of Customer Success, Support, Stores, BPO & Fraud between Mar 2010 and Dec 2013, for liveBooks, Inc. as Senior Director of Customer Success, Professional Services, and Support between Jan 2008 and Mar 2010, for Blue Casa Communications as Global Senior Director of Quality, BPO, Contact Center, & Sales between Feb 2006 and Jan 2008, for StubHub as Head of customer service between Mar 2004 and Dec 2005.
Skills & Competences
Danielle has the following skills : Call center management, Start ups, Customer Retention, Operating Expense Management, Process review and improvement, Customer Systems and Technology Implementation, CS and Support organization re-engineering, NPS, Customer Satisfaction scores & Brand Perception recovery, Global / Remote Teams & Vendor Management, Technical Suport, Customer Experience overhaul, Customer / Client Satisfaction & Performance Management, customer success, Customer Service Management, Building Support, Services, Sales, & Account Management organizations, Account Management, Continuous Improvement, Sales Operations, Customer Satisfaction, Effective cost cutting through automation strategy.
Danielle has earned the following certifications : Ken Blanchard on Servant Leadership, delivered by LinkedIn.