Education & Professional Experience

has studied at California State Polytechnic University-Pomona in Communication: Public Relations concentration; Marketing Management Minor, then at California State University, Fullerton, then at Seminars - Banker's Compliance Group (BCG) in Commercial & Consumer Credit and General Compliance Topics:.

worked for City National Bank as Small Business/Consumer and Commercial Lending Operations Policy/Procedure Technical Writer between Feb 2020 and Sep 2020, for East West Bank as AVP - Credit Policy Administration, Sr. Policies & Procedures Analyst/Writer between Apr 2017 and Aug 2019, for Cathay Bank as AVP - Risk Management, Policies & Procedures Analyst/Writer between Dec 2012 and Apr 2017, for Various Companies as Communications Specialist/Technical Writer between Feb 2007 and Dec 2012, for JPMorgan Chase & Co. as Policy & Procedure Specialist/Technical Writer between Jul 1999 and Jan 2007.

 Skills & Competences

has the following skills : InDesign, Microsoft Office, Communication Strategy, Social Media Strategy, Documentation, Cross-team Collaboration, Policy/Procedure Analysis, Business Analysis, Online Help Development, Process Improvement, Technical Writing, Web Content Development, Editing, Information Mapping, Adobe RoboHelp 9, Compliance, Business Writing, Photoshop, Software Documentation, Supervision.

speaks the following languages : English, Spanish.